Refund policy
Refund policy
Last updated: 28 October 2026
30-day returns
We want you to love your Dawnly. If you change your mind, you can return it within 30 days of delivery for a refund. This is on top of your legal rights, not instead of them.
How to return an item
- Email support@dawnlyhome.com within 30 days of delivery with your order number and the item(s) you’d like to return.
- We’ll reply with the return address and instructions. Please don’t send anything back before you’ve heard from us, as we can’t accept returns sent without instructions.
- Send the item back within 14 days of telling us you want to return it. We recommend a tracked service and keeping your proof of postage.
Condition of returns
Please return your Dawnly with its USB cable, in its original packaging if you still have it. You’re welcome to try it out as you would in a shop, but if it has been handled or used more than needed to see whether it works, we may reduce your refund to reflect any loss in value.
Return postage
If you’re returning an item because you’ve changed your mind, the cost of sending it back is yours. If your item is faulty, damaged or not what you ordered, we’ll cover the cost of the return.
Refunds
We’ll refund you to your original payment method within 14 days of receiving the item back (or of you giving us proof that you’ve sent it, if that’s earlier). We’ll email you to confirm once your refund has been processed. Depending on your bank, it can take a few more days to show in your account.
Faulty or damaged items
If your Dawnly arrives damaged, stops working or isn’t what you ordered, email support@dawnlyhome.com with your order number and a photo or short description of the problem. We’ll arrange a replacement or refund. This doesn’t affect your statutory rights under the Consumer Rights Act 2015.
Gift bundles
If you bought 2 for £79.99 and return one of the two, we’ll refund the amount you paid for that item, which is half of the bundle price.
Questions
Email us at support@dawnlyhome.com.